Emergency and Information Points equipped with communication technology are not only critical during emergencies but also essential for assisting individuals in resolving daily issues, providing instant information, and delivering immediate support. These emergency call points ensure universal access to assistance and contribute to creating a more inclusive environment.
Help at the Press of a Button!
Everyday Use
Imagine:
- A tourist lost in a train station, unable to navigate from Point A to B. By pressing a button at an information point, experts can guide them to the correct train.
- A visually impaired individual struggling to read a timetable. The system can audibly relay schedule details or answer questions directly.
Worst-Case Scenarios
Imagine:
- In a city center after an assault, panic ensues. While a smartphone could dial emergency services (if connectivity permits), explaining one’s location and situation under duress wastes precious time. With an emergency call point, a single button press alerts responders. Control room personnel instantly pinpoint the caller’s location, monitor real-time audio even if the caller departs, and assess the situation via surveillance cameras.
Examples of Emergency Call Point Applications
Smart Cities
- In Calgary (Project Insight – PDF), emergency call points along waterfronts enable citizens to summon aid during crises. These units also feature loudspeakers for public announcements or warnings.
- Pune (Project Insight – PDF) uses such systems to enhance citizen安全感 through rapid emergency response.
Transportation & Infrastructure
- Highway toll booths and tunnels deploy emergency call points to provide drivers with immediate, effective assistance.
- Public transit hubs (Greater Anglia Project Insight – PDF) allow passengers to request help or information anytime. Virtual assistant Ivy handles routine queries, freeing control room staff to focus on critical tasks.
- Information points improve accessibility by aiding navigation or assisting individuals with disabilities.
Buildings
- Emergency call points in corporate, medical, or university campuses enable swift calls for help, whether for routine inquiries or emergencies.
- At Wrocław Stadium (Project Insight – PDF), strategically positioned units on stands ensure rapid intervention, first aid, and enhanced safety during large events.
Industrial Settings
- Emergency call points in harsh environments (Store Steel Project Insight – PDF) allow workers to instantly connect with control centers, enabling real-time support and guidance to boost overall safety.
Emergency Call Point Products
